An insurance agency is facing a Telephone Consumer Protection Act lawsuit after being accused by the plaintiff of making over 200 unsolicited telemarketing calls to his residential phone line.
The Background: The plaintiff claims to have received at least 219 phone calls from various numbers, which he alleges were made on behalf of the defendant to solicit Medicare insurance services. The complaint states that the plaintiff’s phone number had been registered on the National Do-Not-Call Registry since April 25, 2006.
- The plaintiff alleges that these calls were made without his consent and often utilized an automated dialing system, evidenced by transition tones and pauses of dead air. The calls also frequently featured misidentified or spoofed caller IDs to conceal the caller’s identity.
The Claims: The plaintiff claims that the defendant and/or its agents made numerous unsolicited calls to his residential telephone line, which was registered on the National Do-Not-Call Registry.
- The complaint alleges that the calls utilized artificial or prerecorded voice messages without the plaintiff’s prior express written consent, violating TCPA regulations.
- The plaintiff states that he repeatedly asked to be removed from the calling list and even sent a certified letter demanding cessation of calls, but the telemarketing attempts persisted. The complaint also alleges that the plaintiff corresponded with the defendant’s legal counsel. Despite these efforts, the calls persisted, causing the plaintiffongoing frustration, annoyance, and disruption.