Companies can either comply with the FCC’s STIR/SHAKEN protocols or submit a robocall mitigation plan to the FCC that outlined specific steps the company was taking to avoid originating illegal robocall traffic.

BPO Innovate submitted a document detailing the steps it had taken to avoid originating illegal robocall traffic, but the FCC found the plan deficient because it did not identify any specific reasonable steps that company had taken to avoid originating illegal robocall traffic. The company was given 14 days to correct the deficiencies, but the FCC never heard back from the company. The certification was deemed to be deficient because BPO Innovate never responded to traceback requests and the plan it submitted “includes no description of any reasonable steps the Company has taken to avoid originating illegal robocall traffic,” the FCC said in its order removing the company from the database.

Earlier this year, the FCC again reached out to the company and ordered it to correct the deficiencies, but again the company did not provide a response to the FCC.

BPO Innovate is the 14th company that the FCC has removed from the Robocall Mitigation Database. The company will remain out of the database until it demonstrates to the FCC that it has addressed and resolved all of its deficiencies.

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